What started out as a service business in 1985 working out of a garage with a service van has evolved into a complete sales and service business.
At Lucki’s, we not only service the equipment we sell, we provide maintenance and repair services for most makes and models of cardio and strength equipment. Lucki’s is able to provide replacement parts for most brands of equipment and in many cases we offer the option of using factory original parts or aftermarket parts which tend to be less expensive.
We have four certified service technicians on hand giving Lucki’s over 50 years combined service experience in the fitness industry. Our Service Technicians are very knowledgeable about the majority of cardio and strength equipment that are available to the commercial and residential consumer. They are encouraged and constantly upgrading their service knowledge by taking any courses available in order to keep up with the ever-changing technology in the fitness industry.
Preventative Maintenance Program
At Lucki’s we offer Preventative Maintenance Programs which our Service Technicians do on a quarterly basis which many of our customer find to be very beneficial as it maintains and preserves the life of the equipment.
We are committed to guarantee our service – if you are not completely satisfied, then we are not happy. We will endeavor to do whatever it takes to make it right at no extra labour cost to our customers.
Delivery and Installation
When it comes to delivery and installation, Lucki’s once again has over 50 years collectively of installing commercial equipment into various facilities of many shapes and sizes! It is one of our specialties!
As a Star Trac Dealer, there are specific criteria and installer expectations that we are expected to preform to eliminate and minimize any out-of-the box issues. We have worked very closely with our Partner to put a fail-safe program in place by using the proper tools and checklists at the time of install.
Clients do not like return repair trips and neither do Lucki’s. So, in conjunction with our Partner Star Trac, we have spent a great deal of time studying the usage patterns in our area in order to have the right parts in inventory. We have achieved that goal by investing a great deal of money in our parts inventory. Although a difficult goal to attain in the fitness business, we continue to strive for a 100% first-time fix capability.